Application Process - Frequently asked questions

Here are some frequently asked questions about the Merlin's Magic Wand application process. Scroll down to view the questions.

When can I apply?

Please be aware that the following attractions close over the winter period, and applications for these will close earlier in the year.

  • THORPE Park Resort
  • Chessington World of Adventures Resort
  • Alton Towers Resort
  • LEGOLAND® Windsor Resort
  • Heide Park Resort
  • Gardaland Resort
  • LEGOLAND® Billund Resort
  • LEGOLAND® Deutschland Resort

How often can I apply?

Our Charity continues to help more and more children every year but our resources are not unlimited and due to a high demand for tickets we are only accepting applications from those families or children we have not previously supported/have not visited us before (this includes those families with additional children with disabilities/illnesses). Our aim is to ensure that the maximum number of eligible children are able to enjoy a day out with us just as so many have already done.

How many tickets can I apply for?

We usually limit an individual family to 5 tickets, for the child and immediate family members (Main child, siblings and parents or guardians) to have a magical day out at one Merlin Entertainments Attraction. Additional tickets for your child’s registered carer will be considered.

For organisations, charities and schools the allocation is up to 50 tickets.

Larger ticket allocations may be considered at the discretion of Merlin’s Magic Wand.

What is included in the attraction tickets provided?

Tickets obtained through Magic Wand provide access into the attraction. However please be aware that tickets (unless otherwise stated) do not include secondgate attractions and special exhibitions/extras/4D cinemas/waterparks. Tickets do also NOT include Ride Access Passes

Can I have an annual pass?

As a day trip charity, we can only award tickets to one attraction for one day.

What paperwork do you need as proof of eligibility?

Paperwork must be on official headed paper with official logo (to confirm it's from a reputable source e.g. HOSPITAL LETTER) and Includes the child’s full name, date of birth and illness/disability or disadvantage

Sorry, we are unable to accept the following, as they do not contain the information we need:

  • DLAs & PIPs (Personal Independence Payment) as unfortunately they do not provide the full information we require to assess an application
  • Badges, children’s disability registration passes
  • Appointment letters
  • Doctor’s surgery letters that are not on a headed letter with a logo (unless they are officially stamped)
  • Hand written letter, or printed letters with handwritten children’s details
  • Documents in Microsoft Word format
  • Non-confirmed illnesses/disabilities

Can I receive help towards the cost of travel?

In some instances we may be able to contribute towards the cost of travel to your nearest Merlin Entertainments attraction. We are unable to contribute to overseas travel.

Contributions towards travel are not guaranteed and are completely at our discretion. For residents outside of the UK full bank details are required should a contribution be required.

As travel contributions take up to 35 working days to process we unfortunately cannot guarantee you will receive this before your travel date, please take this into consideration before making an application.

How do I know you have received my application?

If your application has been submitted correctly, you will see a Thank You message on the screen confirming this. You will also receive an e-mail confirming receipt of your application and setting out the timescales in which you can expect to hear further from us. If you do not receive the email confirmation in your usual Inbox, please check your spam or junk mail folders before contacting us.

I’m not receiving your e-mails, what should I do?

Sometimes, our e-mails may go straight into your spam/junk box. To ensure that our e-mails reach your inbox, please add to your contacts or safe list.

How long will it take for my application to be processed?

The initial review of an application may take up to 8 weeks. Please allow at least this length of time after making your application, before contacting us. We may then have further questions and may require further documentation. Once this has been received and processed, which can take up to 4 weeks, it can then take at least a further 4 weeks before successful applicants receive their tickets and any travel contribution.

It has always been the charity’s intention to support and bring joy to as many children as possible. With the increase in the number of applications we are receiving, our Trustees have agreed that we must now prioritise applications for children who we have not previously supported. We will respond to all applications whether or not they are successful.

When are the tickets valid?

Tickets (unless otherwise stated on a ticket) are to be used in the same year that you make the application. Magic Wand advises that you only apply in the same year that you wish to go.

Ticket validity varies by attraction, due to opening times and dates, There might also be restrictions on certain days of the year especially school & public holidays, please check with Magic Wand before you apply for the latest restriction dates or click on the link below

What should I do if my tickets haven’t arrived?

You will be notified by us that the tickets have been requested. If you have not received the tickets within 4 weeks of this notification, please contact us.

Why didn’t my travel contribution arrive with my tickets?

Tickets are issued, in most cases, by each individual attraction and travel contributions are issued by the Merlin’s Magic Wand Finance Team, so will be received seperately.

Why I am unable to select my choice of attraction on the application form?

This could be for a number of reasons, and these are listed below.

  • Our limited allocation of tickets has been used up for this particular attraction.
  • The attraction closes for the winter period.
  • The attraction is new and not yet available for a day out with Merlin’s Magic Wand.
  • The attraction is not part of Merlin Entertainments Group.

Applications from Organisation?

Applications from Organisation must come from registered organisation specifically set up to help seriously ill/disabled children with its own bank account (excludes Councils/Hospitals)

About us

We believe in putting the magic back into the childhoods of seriously ill, disabled and disadvantaged children. Merlin’s Magic Wand is a charitable trust registered with the UK Charities Commission, registration number 1124081. Merlin’s Magic Wand Trustees Limited is a company incorporated in England and Wales with registered number 06511344.

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