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LEGOLAND Windsor Resort’s Accessibility Team Brings the Magic to Life

  • Monday September 8th 2025
  • R. Ryan
  • Merlin's Magic Wand, LEGOLAND® Windsor Resort, Magical Day Out

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Back-to-school week may mark the end of summer for many families, but for one Northumberland family supported by Merlin’s Magic Wand, it signified something far more profound: a chance to step away from hospitals and hardship, and simply enjoy the joy of being together.


During the height of the school holidays, LEGOLAND Windsor Resort’s Accessibility Team worked tirelessly to ensure that every Merlin’s Magic Wand enhancement visit was filled with thoughtfulness and ease. From VIP wristbands designed to reduce queuing times to surprise goody bags, their efforts meant that even the smallest details carried extraordinary impact.


For the Scott family, whose mother is bravely living with a terminal cancer diagnosis, the day provided a much-needed reprieve.

Those smiles were made even brighter by the unexpected touches along the way. “Walking up to the counter and receiving the VIP LEGOLAND bag was such a special and unexpected touch,” they recalled.


The family’s joy was felt by the Accessibility Team too. “Our gestures may be small, but these VIP enhancements truly make a meaningful difference,” said Adam, Jodie, Lucy, and Megan from the team. “It’s heartwarming to know we’ve helped create smiles and memories that will be treasured for a lifetime.”

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After their magical day, Merlin’s Magic Wand kept the enchantment alive, sending the children a surprise package in the post to remind them of their time together.


Behind every moment of magic are the people who make it possible. At LEGOLAND Windsor, the Accessibility Team - Adam, Jodie, Lucy, and Megan - went above and beyond to ensure every detail felt effortless, thoughtful, and full of care. From VIP touches to quiet acts of kindness, their dedication brought the Merlin magic to life in ways families will always remember.


At its heart, this story is a testament to the power of care, collaboration, and a little Merlin magic. As families like the Scotts remind us, moments of togetherness are not just fleeting - they’re unforgettable.

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