Privacy Policy & Cookies

Privacy Policy

Merlin's Magic Wand recognises that your privacy is important and is committed to preserving it. This policy sets out our policy in relation to how any personal information which you supply to or is collected by us through the use of this website processed by us.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Merlin's Magic Wand Trustees Ltd of 3 Market Close, Poole, Dorset BH15 1NQ.

How we collect data about you and your use of this web site

You are in control of what information we collect about you. By submitting your information you consent to the use of that information as set out in this policy. However, if you choose not to share your information some areas of the web site may not be accessible or useable. We may ask you for information about yourself/your child(ren), your organisation/charity/school (in relation to an application) when you apply for charitable awards, donate money, make a purchase (including payment details) or contact us in any other way. We may also invite you to complete surveys or provide us with feedback. We and our appointed advertising company may also collect anonymous information about your use of the web site from cookies and by the use of pixel tags. We may match information gathered from these sources with any information you have given us about yourself for the purposes explained in this policy.

Details of your visits to our site include, but are not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

Administration, other non-marketing use and Disclosure

We will use the information you enter on the site for administration purposes and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails which link to such forms.  We may conduct analysis of user traffic.

We may disclose your personal information to third parties in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of use and other agreements, or to protect the rights, property or safety of Merlin's Magic Wand, or others. This includes exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction. You consent to Merlin’s Magic Wand using the information given on the application form, and further sensitive personal information that may be asked for, to enable Merlin’s Magic Wand to assess, process and audit your application and any future applications Merlin’s Magic Wand may receive from you.

Merlin’s Magic Wand will use the information provided in an application in order to confirm whether any tickets have been requested previously from Merlin’s Magic Wand on behalf of that child. Merlin’s Magic Wand will also use the information provided in this application for the purposes of processing the application and storing the information so that Merlin’s Magic Wand can cross refer to the information for the purposes of processing any future applications and for audit purposes.

Links to other websites

We use links to improve your experience of our web site. We will always seek to make these links clear so that you know you have left our web site. However, please be aware that these web sites are owned and run by other companies and organisations and we cannot accept responsibility for any information you choose to divulge to a linked web site. Such websites have their own privacy policies (we do not accept any responsibility or liability for these policies) and please check these policies before you submit personal data to them.

Statistical Data

We try to ensure that our web site offers visitors exactly what they are looking for - to help us achieve this goal we may analyse anonymous data collected about how visitors use the web site. We may also collect information about your computer including where available your Internet Protocol addresses, operating system and browser type to help diagnose problems with our servers and for system administration, but we don't link these addresses to any person's name or identity.

Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. You consent to Merlin’s Magic Wand using the information given on the application form, and further sensitive personal information that may be asked for, to enable Merlin’s Magic Wand to assess, process and audit your application and any future applications Merlin’s Magic Wand may receive from you.

Merlin’s Magic Wand will use the information provided in an application in order to confirm whether any tickets have been requested previously from Merlin’s Magic Wand on behalf of that child. Merlin’s Magic Wand will also use the information provided in this application for the purposes of processing the application and storing the information so that Merlin’s Magic Wand can cross refer to the information for the purposes of processing any future applications and for audit purposes.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), provided that we will not transfer any sensitive data (as defined by the Data Protection Act 1999) outside of the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Accessing and updating

You are entitled to see a copy of your personal data (as defined in the Data Protection Act 1998) held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a small fee to meet our costs in providing you with details of the information we hold about you.

Contact

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

Any comments, queries and requests relating to our use of your data are welcomed. Please contact us here or write to:

Sandra Hazel
Head of Merlin’s Magic Wand / Being a Force for Good
Merlin's Magic Wand Charity
3 Market Close
Poole
Dorset
BH15 1NQ

Changes to this policy

Because we are constantly improving our sites there may be developments in how we use your data - all such developments will be promptly notified to you in this policy and, where appropriate, through e-mail notification.

Merlin's Magic Wand Trustees Limited is a company incorporated in England and Wales with Registered Number 06511344. The registered office is located at 3 Market Close, Poole, Dorset BH15 1NQ.

Information About Our Use Of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies.
    These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies.
    They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies.
    These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies.
    These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 45 days.



About us

We believe in putting the magic back into the childhoods of seriously ill, disabled and disadvantaged children. Merlin’s Magic Wand is a charitable trust registered with the UK Charities Commission, registration number 1124081. Merlin’s Magic Wand Trustees Limited is a company incorporated in England and Wales with registered number 06511344.


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